I am writing this factual review based on my personal experience as a private patient at this clinic, where I paid £1,800 for custom dentures.Over a period of over a year, I attended multiple appointments and adjustments for two separate sets of dentures provided by the clinic. Despite these ongoing visits, both sets failed to achieve a secure fit. The plates lacked basic retention and rocked constantly, which severely impacted my speech and ability to eat. The poor fit also caused recurring sores at the corners of my mouth (Angular Cheilitis), for which I had to seek medical advice and treatment from my GP surgery.When I requested a written appointment slot to address these ongoing structural issues, the clinic declined to provide a date in writing and instead requested a telephone call. This did not accommodate my communication accessibility needs regarding my speech block. Having exhausted all avenues over many months, this lack of written accommodation was the final attempt to resolve the matter, and I felt I could no longer continue with the treatment.Under the Consumer Rights Act 2015, the goods provided were not fit for purpose. Following my formal written notice that I would be escalating the matter to the Dental Complaints Service, the clinic agreed to conclude the matter by processing a full refund of my £1,800, which has now been received.